Strategi Manajemen Konflik Guru dan Siswa: Mewujudkan Lingkungan Pendidikan Harmonis di SMK

Abstract

Abstract

Teacher-student conflicts in vocational schools such as SMK Sahid Surakarta and SMK Muhammadiyah 3 Surakarta disrupt conducive learning environments due to poor communication, perceptual differences, and weak emotion management. This descriptive qualitative study aims to identify conflict causes, analyze their dynamics, and describe effective mediation strategies based on Carl Rogers' humanistic principles and Islamic educational adab. Data were gathered via in-depth interviews, participatory observation, and document analysis from teachers, students, and guidance counselors, analyzed thematically. Findings reveal primary causes like disciplinary violations and top-down communication triggering recurrent escalations, with informal mediation proving ineffective. Conclusions recommend structured participatory mediation training to foster harmonious relationships and enhance learning motivation.

Abstrak

Konflik guru-siswa di sekolah kejuruan seperti SMK Sahid Surakarta dan SMK Muhammadiyah 3 Surakarta mengganggu lingkungan belajar akibat komunikasi buruk, perbedaan persepsi, dan lemahnya manajemen emosi. Penelitian kualitatif deskriptif ini bertujuan mengidentifikasi penyebab konflik, menganalisis dinamikanya, serta mendeskripsikan strategi mediasi efektif berbasis humanistik Carl Rogers dan adab pendidikan Islam. Data dikumpul melalui wawancara mendalam, observasi partisipatif, dan analisis dokumen dari guru, siswa, serta guru BK, dianalisis secara tematik. Hasil menunjukkan penyebab utama berupa pelanggaran disiplin dan komunikasi top-down yang memicu eskalasi berulang, dengan mediasi informal yang kurang efektif. Kesimpulan merekomendasikan pelatihan mediasi terstruktur partisipatif untuk membangun hubungan harmonis dan motivasi belajar tinggi.